Privacy Policy
This notice describes the categories of personal information Freshbet Casino handles, the reasons we hold it, and the choices available to you over its use. It applies to the website, the mobile experience and any correspondence exchanged with our support desk.
Information collected and its origin
Registration requires a name, date of birth, residential address, email address and telephone number. Regulatory verification adds identity documents, proof of address and, where a payment source must be confirmed, a redacted bank or card statement.
Transactional records cover deposits, withdrawals, wagers placed, bonuses claimed and balance movements. These entries are generated automatically as you use the service and cannot be edited or deleted at request, since licence conditions require them to remain intact.
Technical information reaches us through your device: IP address, browser type, operating system, screen dimensions, referring page and timestamps of each visit. Certain elements arrive from third parties — payment processors confirm settlement outcomes, and screening providers return sanctions and politically-exposed-person results.
Lawful grounds for processing
Operating your account, settling bets and paying out winnings are carried out to perform the contract formed when you accepted our terms. Without this information the service simply cannot be delivered.
Anti-money-laundering checks, age verification, tax reporting and record retention are performed to satisfy legal obligations attaching to our Curaçao Gaming Authority licence OGL/2024/1800/1049. Refusing to supply documents required for these checks will result in the account being restricted.
Fraud prevention, platform security, dispute handling and service improvement rest on our legitimate interests as an operator, balanced against your rights. Direct marketing and non-essential cookies rely on consent, which you may withdraw at any point without affecting the lawfulness of earlier processing.
Disclosure to third parties
Game content suppliers receive the minimum identifiers needed to deliver a round and settle its outcome. Payment institutions, identity verification bureaux, fraud-screening providers, hosting companies and customer messaging platforms each act under written contracts that restrict them to our documented instructions.
Regulators, tax authorities, law enforcement and courts may receive information where a valid legal basis compels disclosure. We do not sell personal information, and we do not share it with advertisers for their own independent purposes.
Where a supplier is located outside the European Economic Area or the United Kingdom, transfers are covered by adequacy decisions or by standard contractual clauses together with an assessment of the destination country's safeguards.
Storage periods and security measures
Account, transaction and verification records are kept for five years after the closure of the relationship, in line with anti-money-laundering rules. Self-exclusion registers are held permanently, as removing them would defeat the purpose of the exclusion.
Marketing preferences and analytics data are retained for shorter windows — typically twenty-four months from the last interaction — after which they are erased or irreversibly aggregated.
Traffic between your device and our servers is encrypted in transit, stored documents are encrypted at rest, and administrative access is granted on a least-privilege basis with multi-factor authentication and logged activity. No transmission method is perfectly secure, so we ask that you use a unique password and enable every account protection we offer.
Your rights and how to use them
Depending on your jurisdiction you may request a copy of the information we hold, correct inaccuracies, ask for erasure of data no longer subject to a retention duty, restrict or object to certain processing, and receive portable copies of the details you supplied to us.
Requests are answered within one calendar month, extendable by two further months where the request is complex. We will confirm your identity before releasing anything, since disclosing an account to the wrong person would be a far greater harm than a short delay.
If our response does not satisfy you, a complaint may be lodged with the supervisory authority in your country — for players in Great Britain, the Information Commissioner's Office — or with the Curaçao Gaming Authority in relation to our licensed activities.
Where to get help
- Freshbet Casino Data Protection Officer — written enquiries via the privacy address published on our contact page
- Freshbet Casino customer support — live chat and email, available around the clock for account and verification questions
- The data protection supervisory authority for your country of residence
This notice is written in plain language for ease of reading and does not create rights beyond those granted by applicable data protection law. Where a conflict arises between this summary and the statutory position or our licence conditions, the latter take precedence.