Responsible Gaming at Freshbet Casino
Freshbet Casino believes that betting and casino play only work as leisure when the player stays firmly in charge of the money and the hours spent. This page sets out the safeguards we build into every account and the steps you can take the moment play stops feeling like fun.
Our commitment as an operator
Holding licence OGL/2024/1800/1049 from the Curaçao Gaming Authority obliges us to place player welfare ahead of turnover, and we treat that obligation as a working practice rather than a formality. Staff who handle deposits, withdrawals and live chat receive annual training on identifying at-risk behaviour and on escalating concerns without delay.
Freshbet Casino does not market to anyone under the legal minimum age, does not send promotional material to players who have closed or restricted their accounts, and does not extend credit under any circumstances. Every promotional email carries a one-click route to switch marketing off permanently.
Our monitoring systems flag patterns such as rapidly escalating deposit sizes, repeated failed payment attempts and unusually long unbroken sessions. When a flag is raised, a member of the player protection team reviews the account manually before any contact is made.
Tools available inside your account
Deposit ceilings can be applied on a daily, weekly or monthly basis and take effect immediately when tightened. A request to loosen or remove a ceiling only becomes active after a cooling period of twenty-four hours, giving you time to reconsider a decision made in the moment.
Session reminders display a running clock and a summary of net position at intervals you select, from fifteen minutes upward. Loss limits stop further wagering once a chosen threshold is reached for the period, and reality checks can be paired with an automatic logout.
A cool-off suspends account access for a fixed span between one day and six weeks, after which the account reopens on its own. Self-exclusion runs for a minimum of six months and cannot be lifted early, reversed by our support team, or bypassed by opening a second account under different details.
Recognising when play has changed
Warning signals rarely arrive all at once. Chasing a losing run with larger stakes, playing to escape low mood or boredom, and losing interest in hobbies that once mattered are among the earliest and most common indicators.
Financial signs deserve particular attention: covering stakes with borrowed money, moving funds meant for rent or bills, or hiding statements from a partner. If a written record of your gambling would embarrass you, that discomfort is itself worth acting on.
Relationships often register the change before the player does. Arguments about money, missed commitments, disrupted sleep and irritability when unable to play all point in the same direction and merit an honest conversation with someone you trust.
Protecting minors and shared devices
Registration at Freshbet Casino is restricted to adults who meet the legal age in their country of residence, and identity documents are verified before any withdrawal is released. Accounts opened with false age details are closed and any winnings are voided.
If children or vulnerable adults share your computer or phone, avoid storing passwords in the browser, log out fully at the end of each session and consider filtering software such as Gamban, GamBlock or Net Nanny. Never allow another person to place bets using your credentials.
Where a household member is affected by someone else's gambling, family support services exist independently of the player and can be contacted directly without the player's involvement or consent.
Asking us for help
Our live chat and email teams can apply limits, cool-offs or self-exclusion on your behalf if navigating the account settings feels difficult. No explanation is required and no attempt will be made to persuade you to stay active.
Requests for a self-exclusion are actioned within one hour of receipt and confirmed in writing. Any pending bonus balance is forfeited on exclusion, while confirmed cash balances are returned to your registered payment method.
Independent help is available at any hour and is free of charge in most jurisdictions. Speaking to a trained adviser early makes a considerably greater difference than waiting until debts or relationships reach breaking point.
Where to get help
- Freshbet Casino player protection team — reachable through 24/7 live chat or the responsible gaming email address listed in the site footer
- National gambling helplines and free counselling services operating in your country of residence
- Peer support groups such as Gamblers Anonymous, and family-focused services for those affected by another person's gambling
The material on this page is offered for general awareness only. It is not medical, psychological, financial or legal advice, and it does not substitute for assessment by a qualified professional. If gambling is causing you harm, please contact a licensed practitioner or a recognised support organisation in your jurisdiction.