Terms and Conditions
The agreement below governs registration and play at Freshbet Casino, operated under licence OGL/2024/1800/1049 issued by the Curaçao Gaming Authority. Opening an account or placing a wager confirms that you have read these conditions and accept them in full.
Registration and account integrity
You may hold one account only, registered in your own legal name with accurate and current details. Duplicate accounts, whether opened deliberately or through a household member using your documents, may be closed with wagers voided and any accrued bonus value removed.
You must be at least eighteen years old, or older where your local law demands it, and you must not reside in a territory from which we are barred from accepting play. Determining the legality of online gaming where you live remains your responsibility, and access via proxy or VPN to disguise location is a breach of this agreement.
Login details are personal to you. Freshbet Casino is not answerable for activity carried out by anyone you permit to use your credentials, and any resulting bets stand. Notify support immediately if you suspect unauthorised access so the account can be frozen while we investigate.
Payments, verification and withdrawals
Funds must originate from an account or instrument held in your own name. Third-party payments are rejected and returned to the sender, less any charges levied by the payment provider.
Verification of identity, address and payment method is completed before the first withdrawal is released, and may be repeated where activity, thresholds or regulatory duty require it. Withdrawal requests are processed within seventy-two hours of documents being approved; the time taken thereafter depends on your chosen payment method.
Where possible, withdrawals return to the method used for the corresponding deposit. Dormant accounts with no login for twelve consecutive months may attract an administration charge against any remaining balance, applied only after notice is sent to your registered email address.
Bonuses and promotional offers
Every promotion carries its own conditions covering qualifying deposits, wagering multiples, maximum stake while a bonus is active, game weighting and expiry. Those specific conditions sit alongside this agreement and prevail where the two differ.
Bonus funds are wagered after cash unless a promotion states otherwise, and a withdrawal made before wagering is complete forfeits the outstanding bonus and anything won from it. Placing stakes above the stated maximum while a bonus is live may reduce winnings to the permitted level.
Freshbet Casino may withdraw an offer from an individual account where there is evidence of low-risk arbitrage betting, coordinated group play, automated software or any tactic designed to extract promotional value without genuine risk. Amendments to a live promotion are published on the relevant offer page and take effect prospectively.
Fair play, errors and prohibited conduct
Outcomes are produced by certified random number generators supplied by licensed studios and tested independently. Neither Freshbet Casino nor its suppliers can influence the result of an individual round.
Where a bet is accepted at an incorrect price, a game malfunctions, or a settlement error occurs through human or technical fault, the wager is void and stakes are returned. Malfunction voids all pays and plays, and neither party may rely on an evident error to claim a benefit.
Collusion, chip dumping, exploitation of a software defect, use of stolen payment instruments and any attempt to interfere with the platform will result in immediate closure, forfeiture of balances derived from that conduct, and referral to the regulator and, where warranted, to law enforcement.
Liability, complaints and applicable law
The service is supplied as it stands. Interruptions arising from maintenance, connectivity failures, supplier outages or events beyond reasonable control do not give rise to compensation, and our liability in any event is capped at the value of the wager to which the claim relates. Nothing here limits liability that cannot lawfully be limited.
Complaints should first be raised with our support desk, which will acknowledge within twenty-four hours and aim to resolve within eight working days. Should the outcome not satisfy you, the matter may be escalated to the Curaçao Gaming Authority under licence OGL/2024/1800/1049 or to the independent dispute service named on our contact page.
We may revise this agreement to reflect legal, regulatory or operational change. Material revisions are announced by email or on-site notice at least fourteen days before they apply, and continued play after that point constitutes acceptance. This agreement is governed by the law of Curaçao, without prejudice to consumer protections available to you under the law of your country of residence.
Where to get help
- Freshbet Casino support desk — 24/7 live chat and the help centre linked from every page
- Complaints escalation — the dedicated complaints email address shown on our contact page
- Curaçao Gaming Authority, the licensing body for OGL/2024/1800/1049, and any recognised alternative dispute resolution provider listed in our footer
This document is the operative agreement between you and Freshbet Casino. Individual promotions, payment pages and game rules carry supplementary conditions that apply in addition to it, and where local mandatory law grants you stronger protection, that law prevails.